Shipping
Processing & Delivery
Orders are generally prepared for shipment within 3-5 business days unless a product page says otherwise. Business days do not include weekends or federal holidays. Delivery time begins after the order is shipped and may vary by carrier.
Carrier delays, severe weather, holidays, incorrect addresses, or other events outside our reasonable control may affect delivery. If we cannot ship within the timeframe we promised, we will contact you and provide appropriate options, including cancellation and refund when required.
Addresses
Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible. We will try to correct it before shipment, but changes cannot be guaranteed on
Lost, Damaged, or Incorrect Orders
If your package arrives damaged, contains the wrong item, or appears to be lost, email bibwear.shop@gmail.com with your order number. Photos of damaged items and packaging are helpful when available.
Returns, Refunds & Exchanges
Returns
We hope you love your BIB Wear purchase. Eligible unused, unworn, and undamaged items may be returned within 14 days of delivery. Please email bibwear.shop@gmail.com before sending anything back. Unless the return is due to our error or a defective/damaged item, return shipping is the customer's responsibility.
Items We Cannot Usually Accept Back
-
Personalized or custom-made products
-
Used, worn, washed, altered, or damaged items
-
Gift cards
-
Items clearly marked final sale
Problems With an Order
If we sent the wrong item or your product arrived damaged or defective, please contact us within 7 days of delivery. We will work with you on a replacement, refund, or other appropriate solution.
Refunds & Exchanges
Approved refunds are issued to the original payment method after the return is received and reviewed. Original shipping charges are generally non-refundable unless the issue was caused by BIB Wear or otherwise required by law. Exchanges depend on product availability.
Cancellations
Need to cancel? Contact us as soon as possible. We will do our best to stop an order that has not entered fulfillment or shipped. After fulfillment begins, the order may need to be handled as a return.
Contact Us
Questions about an order, a product, these policies, or your privacy? We are happy to help.